Privacy statement

Privacy Statement
Last updated: 07.03.2025

At Fair Grievance, we are committed to protecting your privacy and ensuring that your personal data is handled in a fair, transparent, and lawful manner. This Privacy Statement explains how we collect, store, and use your personal data when you access or use our grievance services and related legal administration services. Please take a moment to read this statement, as it explains your rights and our responsibilities.

  1. Who We Are

We are Fair Grievance, a provider of grievance services and legal administration assistance. We assist individuals with legal-related administrative tasks but do not provide direct legal advice or services. For the purposes of this Privacy Statement, we are the „data controller” of your personal data.

  1. What Information Do We Collect?

We collect the following types of personal information when you use our services:

  • Contact information (e.g., name, address, email, phone number)
  • Grievance-related data (e.g., details about the issue you are seeking assistance with)
  • Payment details (if you pay for our services)
  • Communication history (e.g., emails or phone conversations with us)

We may also collect data about your use of our website through cookies and analytics tools, which help us improve our services.

  1. How We Use Your Data

We use your personal data for the following purposes:

  • To provide you with the grievance and legal administration services you request
  • To communicate with you regarding your case and our services
  • To process payments and manage your account
  • To improve our services and website functionality

We will only use your data for these purposes unless we have obtained your explicit consent for any other use.

  1. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

  • Consent: Where you have provided explicit consent for us to process your data, for example, when you submit a grievance or request specific services.
  • Contractual necessity: To fulfill our agreement with you and provide the services you request.
  • Legal obligation: If we are required to process your data to comply with legal or regulatory obligations.
  1. Sharing Your Data

We will never share your personal data with third parties for marketing purposes. However, we may share your data with trusted service providers (such as payment processors or IT support) when necessary to deliver our services. These providers will only process your data under our instructions and will be required to keep your data confidential and secure.

We may also share your personal data if we are legally required to do so or to protect our rights, such as in the event of a legal dispute or investigation.

  1. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example, we may retain records for the duration of any ongoing grievance process or as required by applicable laws or regulations.

  1. Your Rights

Under UK data protection laws, you have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Rectification: You can ask us to correct any inaccurate or incomplete data.
  • Erasure: You can request that we delete your personal data in certain circumstances.
  • Restriction: You can request that we restrict the processing of your personal data in some situations.
  • Objection: You can object to the processing of your data in certain circumstances.
  • Data portability: You can request a copy of your personal data in a format that allows you to transfer it to another service provider.

If you wish to exercise any of these rights, please contact us at [Insert Contact Email].

If you are not satisfied with how we handle your personal data, you have the right to file a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

  1. Cookies

Our website uses cookies to improve your user experience and collect data for analysis. Cookies are small text files placed on your device when you visit our website. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

For more information about the cookies we use, please refer to our Cookie Policy.

  1. Data Security

We are committed to protecting the security of your personal data. We use reasonable security measures, including encryption and secure storage, to help protect your personal information from unauthorized access or misuse.

Please be aware that no system can be completely secure, and while we strive to protect your data, we cannot guarantee absolute security.

  1. Third-Party Links

Our website may contain links to third-party websites. These websites have their own privacy policies, and we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any external websites you visit.

  1. Updates to This Privacy Statement

We may update this Privacy Statement from time to time. If we make significant changes, we will notify you through our website or other communication channels. We encourage you to review this statement periodically to stay informed about how we handle your personal data.

Last updated: 07.03.2025

  1. Contact Us

If you have any questions or concerns about this Privacy Statement, or if you would like to exercise your rights regarding your personal data, please contact us:

Email: [email protected]
Address: [Insert Business Address]